Microsoft CRM in Brazil: implementation Wholesale NHL Jerseys From China , customization, support ? overview for consultan Computers Articles | March 18, 2005
We expect substantial number growth of Microsoft CRM implementations across Brazil and the need for Microsoft CRM implementation, support, tuning Wholesale NHL Jerseys China , reporting, training services, especially in such business metros as S?o Paulo, Rio de Janeiro, Salvador Wholesale NHL Jerseys , Porto Alegre, Curitiba, Belo Horizonte, Recife, Manaus.


Microsoft Business Solutions CRM is present several years on the US software market plus it makes advances in Europe. We expect substantial number growth of Microsoft CRM implementations across Brazil and the need for Microsoft CRM implementation Wholesale Jerseys China Free Shipping , support, tuning, reporting, training services, especially in such business metros as S?o Paulo Wholesale Authentic Jerseys , Rio de Janeiro, Salvador, Porto Alegre, Curitiba, Belo Horizonte Wholesale Cheap Jerseys , Recife, Manaus. In this small article we try to project US market lessons on Brazilian business climate.


Sales. Microsoft CRM in opposite to former CRM leaders, such as Siebel, Onyx, Saleslogix doesn?t need hard pushing sales efforts. It also should probably not be sold to the company top management Wholesale Jerseys Free Shipping , but rather to IT department enthusiasts, who are in charge for specific legacy business system support and data fixing. Microsoft CRM is very simple from business logic and intuitively understood by IT group. It is rather very simplified version of full-featured CRM, such as again Siebel. Installation. Microsoft CRM should be either hosted or installed by in-house IT group. And this is due to the fact, that MS CRM utilizes all the resent Microsoft technologies: MS Exchange Server 20032000, Active Directory Wholesale Jerseys From China , MS SQL Server, Crystal Reports Enterprise, MS Outlook client, Microsoft IIS, .Net components Wholesale Jerseys China , etc. This makes installation sensitive to existing setup of the above components Implementation. The crucial in the implementation is Workflow design, which should be probably done by consultant with IT in-house specialist. This process doesn?t require a lot of business consulting knowledge and in our experience company middle management actually makes suggestions in the time of initial presentation. In the case of MS CRM Sales module ? the workflow should organize leads processing up to the point of closing the deal and following invoicing. When workflow is realized sales team works as excellent orchestra. Customization. Usually MS CRM ties together existing legacy business systems and replaces large portion of them. Typical case ? if you are freight forwarding client and have cargo tracking system ? you should more likely have lookup from the MS CRM account screen to the customer current shipments statuses. This is usually made as small web application, created in Visual Studio.Net with MS CRM SDK and SQL queries to legacy database. Support. Because MS CRM is web application ? it can be used by remote users and automate operations across the whole Brazil and even Worldwide. The same should be said about MS CRM support ? your Microsoft Business Solutions CRM Partner can support your installation remotely from say office in S?o Paulo as if it is located across the street.
Good luck implementing, customizing and reports designing and if you have issues or concerns ? we are here to help! If you want us to do the job - give us a call in S?o Paulo: 55-11-3826-3449, 55-113825-2586! help@albaspectrum

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